Returns & Exchanges

At Chef Preserve, we stand behind the quality of our artisanal preserves and pantry staples. If your order arrives damaged or if you are unsatisfied with your selection, we offer a 30-day return policy to ensure your kitchen is always stocked with excellence.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and a brief explanation of why you would like to return the item.

• 2.
  Verify Quality Issues

  For food safety compliance, please provide a photo of the product batch code and any damage if the item arrived compromised.

• 3.
  Prepare Your Shipment

  Pack the unopened jars securely in their original packaging to prevent breakage during the return transit to our warehouse.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned items, we will issue a full refund to your original payment method or ship out a fresh replacement.